Free Local Pickup
We offer very competitive prices and that is why the shipping cost is not included in the price. Our goal is to make your shopping experience with us as enjoyable as possible, which is why we offer free local pickup in our store. If you are not able to pick up your order, please feel free to contact us so we can calculate your shipping quote. Write an email to info@bronteimport.com with your address, postal code and products you'd like to purchase. We will give you the best shipping price we can offer.
Order Processing Time and Delivery
If you decide that you want your order to be shipped, please know that, At Bronte Living Furniture, we prioritize delivering your orders promptly to ensure your satisfaction. After you place an order, our team works diligently to process and dispatch your product within 24 business hours. Our goal is to have your item in your hands as swiftly as possible.
Online Orders: In-Store Pick Up
For online purchases with 'pick up' option, you can collect your product within 24 hours from our facility. If you require same-day pickup, please don't hesitate to contact us, and we will make every effort to expedite the processing for you.
Online Orders: To be shipped
Delivery times vary depending on your location. You can expect your package to arrive within approximately:
- Toronto GTA : 1 to 3 business days
- Quebec : 2 to 4 business days
- Saskatchewan : 3 to 6 business days
- Vancouver : 4 to 7 business days
- Alberta : 7 to 12 business days
- Other : 7 to 15 business days
- 7 to 19 business days
Cancellations
If you've made an online purchase and wish to cancel your order after it's been placed, please follow these steps:
- Contact our customer service team as soon as possible.
- Provide your order number and details.
- We will process your cancellation request and provide confirmation.
Please note: If your order has already been shipped, please be aware that a return shipping fee will be charged to facilitate the return of your order to our warehouse. We want to provide this option to you, but there will be a cost associated with the return process.
Rejection at the Time of Delivery
We kindly request that if you choose to reject your order upon delivery, please notify us so that we are informed about the situation. Please note that if this occurs, the shipping cost associated with receiving the product will be deducted from your refund. We sincerely appreciate your cooperation and understanding, and we are here to assist you with any questions or concerns
Delivery
Please understand that while signatures may be required for Small Parcel deliveries, the decision to leave your package will ultimately be at the discretion of the delivery carrier, who will do their best to ensure a smooth and convenient delivery experience for you.
